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A Prime Day for Phishing Attacks

Help protect your Amazon account with these 6 tips.

Every year, 176 million Amazon Prime members look forward to Amazon Prime Day and scoring deals on thousands of items. This year, the shopping bonanza runs July 16-17.

Prime Day is a great opportunity for shoppers, but it’s also a big one for cybercriminals. Amazon brand spoofing in phishing attacks isn't new, but scammers are ramping up their attacks as Prime Day approaches.

With more than 2 billion people visiting Amazon.com each month, the chance a fraudster will reach an Amazon customer is high, which increases the chances of success in tricking people out of their credentials.

Scammers send texts, emails and phone calls pretending to be from Amazon with fake delivery notices or alerts about account problems. The texts or emails contain links that send the recipient to a fake login screen to steal their username and password.

After stealing credentials, the fraudster changes the password to lock the legitimate account owner out of the account and buy themselves time to make purchases. The email may contain a fake customer service phone number rather than a malicious link.

Alexa, how can I prevent this?

You can help protect your account by following these 6 tips:

  • Keep your emotions in check and ask yourself if you remember ordering the item.
  • Enable multifactor authentication on your Amazon account.
  • Don't click on links in suspicious emails. Go directly to the Amazon website, where account or delivery alerts can be found by logging in to your account. Call the customer service number on Amazon's website if you need to speak with someone (or use their customer service chat tool).
  • Report any fake Amazon emails you receive by forwarding them to stop-spoofing@amazon.com.
  • Delete suspicious text messages.
  • If you receive a suspicious phone call, tell the caller that you will call the customer service number listed on the website and ask for their extension and name. Legitimate Amazon customer service representatives will understand.

Safely celebrate Prime Day and enjoy the free shipping and deep discounts by following the suggestions above. Learn more about shopping safely online and other cybersecurity topics in Zions Bank’s Online Security Center.

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